“Forbidden” Error When Updating Your Credit Card on Pure Charity
How to Fix the Forbidden Error
Step 1: Clear your browser cache and cookies, then try again.
Step 2: Try using a different web browser (Chrome, Firefox, Safari, or Edge).
Step 3: Disable any browser extensions that might be blocking the form, such as ad blockers or privacy extensions.
Step 4: If using a VPN, try disabling it temporarily and retrying.
Step 5: Try accessing Pure Charity from a different device or network.
If none of these steps resolve the issue, contact the Pure Charity Support Team at help@purecharity.com with details about the error, including what browser you’re using and when the error occurs.
Need Help?
Contact the Pure Charity Support Team at help@purecharity.com
Related Articles
New Feature: Child Sponsorship Letter Writing
New feature (version 1) Letter writing that turns sponsors into lifelong donors Give donors and the children they sponsor a safe, personal way to write back and forth, share photos and updates, all fully managed by your team.✓ Two-way letters • Photos...
New Child Sponsorship Fields: High Priority, Availability, and Health
Product update New Sponsorship Fields: High Priority, Availability, & Health Give your team richer, more useful sponsorship profiles. Flag the children who need a sponsor most, track how long they have been in your program, and record health details so sponsors...
New SecureLink: Let Donors Update a Recurring Gift Without Logging In
Product updateNew SecureLink: Let Donors Update a Recurring Gift Without Logging InWhen a donor's card is expiring or a recurring payment fails, send them a SecureLink. They update their payment method in a couple of clicks, with no account login, and the link safely...