“Forbidden” Error When Updating Your Credit Card on Pure Charity

If you see a “Forbidden” error message when trying to update your credit card information on Pure Charity, this is typically a browser or security issue rather than a problem with your card itself. Here are steps to resolve it.

How to Fix the Forbidden Error

Step 1: Clear your browser cache and cookies, then try again.

Step 2: Try using a different web browser (Chrome, Firefox, Safari, or Edge).

Step 3: Disable any browser extensions that might be blocking the form, such as ad blockers or privacy extensions.

Step 4: If using a VPN, try disabling it temporarily and retrying.

Step 5: Try accessing Pure Charity from a different device or network.

If none of these steps resolve the issue, contact the Pure Charity Support Team at help@purecharity.com with details about the error, including what browser you’re using and when the error occurs.

Need Help?

Contact the Pure Charity Support Team at help@purecharity.com

Related Articles