“Forbidden” Error When Updating Your Credit Card on Pure Charity

by Wes Taul | Jun 29, 2026 | Giving Account, Help Center Article

Home “Forbidden” Error When Updating Your Credit Card on Pure Charity If you see a “Forbidden” error message when trying to update your credit card information on Pure Charity, this is typically a browser or security issue rather than a problem...

Pure Charity Donation Refund Policy

by Wes Taul | Jun 29, 2026 | Accounting, Giving Account, Help Center Article, Nonprofit Admin

Home Pure Charity Donation Refund Policy Pure Charity processes donation refunds on a case-by-case basis. If you need a refund for a donation — whether due to an error, duplicate charge, or other issue — contact the Pure Charity Support Team to initiate the process....

Donation Did Not Process or Complete on Pure Charity

by Wes Taul | Jun 29, 2026 | Accounting, Giving Account, Help Center Article

Home Donation Did Not Process or Complete on Pure Charity If your donation on Pure Charity did not process or complete successfully, there are several common reasons and solutions. Most failed donations are caused by payment method issues that can be resolved quickly....

End-of-Year Giving Statements on Pure Charity

by Wes Taul | Jun 29, 2026 | Accounting, Giving Account, Help Center Article

Home End-of-Year Giving Statements on Pure Charity Pure Charity provides end-of-year giving statements to all donors who made tax-deductible donations during the calendar year. These statements summarize your total giving and can be used for tax filing purposes. When...

How to Download a Donation Receipt on Pure Charity

by Wes Taul | Jun 29, 2026 | Accounting, Giving Account, Help Center Article

Home How to Download a Donation Receipt on Pure Charity Pure Charity automatically sends donation receipts via email for every contribution. If you need to re-download a receipt or access receipts for multiple donations, you can find them in your User Dashboard. How...