by Wes Taul | Jun 29, 2026 | Help Center Article
Home How to Sign In to Your Pure Charity Account To access your Pure Charity Giving Account, go to purecharity.com/signin and enter the email address and password you used when you created your account. After signing in, you’ll be taken to your User Dashboard...
by Wes Taul | Jun 29, 2026 | Help Center Article
Home How to Cancel or Edit a Recurring ACH Donation on Pure Charity If you set up a recurring ACH (bank transfer) donation on Pure Charity and need to cancel or modify it, you can manage it from your User Dashboard. The process may differ slightly from canceling a...
by Wes Taul | Jun 29, 2026 | Help Center Article
Home Donation Does Not Appear on Your Pure Charity Giving Statement If a donation you made on Pure Charity doesn’t appear on your giving statement or giving history, there are a few common reasons and solutions. Common Reasons a Donation Might Not Appear...
by Wes Taul | Jun 29, 2026 | Help Center Article
Home “Forbidden” Error When Updating Your Credit Card on Pure Charity If you see a “Forbidden” error message when trying to update your credit card information on Pure Charity, this is typically a browser or security issue rather than a problem...
by Wes Taul | Jun 29, 2026 | Help Center Article
Home Pure Charity Donation Refund Policy Pure Charity processes donation refunds on a case-by-case basis. If you need a refund for a donation — whether due to an error, duplicate charge, or other issue — contact the Pure Charity Support Team to initiate the process....
by Wes Taul | Jun 29, 2026 | Help Center Article
Home Donation Did Not Process or Complete on Pure Charity If your donation on Pure Charity did not process or complete successfully, there are several common reasons and solutions. Most failed donations are caused by payment method issues that can be resolved quickly....
