Situation

All Services Available

Updates

06/09/2022 11:59 PM CST – All systems are restored. 

06/09/2022 8:555 PM CST – Storage platform outage has been upgraded to partial impact.  Service provider is working directly with the senior level team to restore Pure Charity services.

06/09/2022 2:25 PM CST – Service provider is reporting that underlying storage platform availability has been resolved at this time.  However, it may take more time to restart services and confirm availability.

06/09/2022 2:16 PM CST – Continuing to work with Service provider for resolution.  Will continue to notify with updates.

06/09/2022 12:52 PM CST – Continuing to work with Service provider for resolution.  Will continue to notify with updates.

06/09/2022 11:51 AM CST – Continuing to work with Service provider for resolution.

06/09/2022 10:40 AM CST – Continuing to work with Service provider for resolution.

06/09/2022 09:00 AM CST – Continuing to work with Service provider for resolution.

06/09/2022 08:49 AM CST – Continuing to work with Service provider for resolution.

06/09/2022 07:00 AM CST – Continuing to work with Service provider for resolution.

06/09/2022 05:00 AM CST – Situation:  Our server provider is currently experiencing a failure with a storage array in the data center that is used to host our application.  Our development team is working with them to evaluate the best option for restoring all services in an expedient manner.

Front-facing web pages (the UI) – Available

• Access to Nonprofit Dashboard
• Access to Donor Giving Accounts
• Access to Fundraisers, Sponsorships, and Trips

Ability to make a new donation – Available

API services – Available

• Sponsorship Plug In / API
• Trips Plug In / API
• Fundraiser Plug in / API

06/09/2022 02:00 AM CST – Investigating reports of Unavailable Front Facing web pages, Donation Processing Pages.

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